Returns

Returns may be made within 30 (thirty) days of purchase. All returns must be authorized by 2002 Parts to be eligible for a refund. Refunds will not include any freight charges. A restocking charge will normally apply unless the product was defective (usually 10%-15%). Customer must return goods in “as new” condition to be eligible for a refund. Return shipping costs are the customer’s responsibility. Shipping damage must be reported to the carrier on receipt. No returns on electrical products. 2002 Parts makes every effort to carry only the highest quality products. All products are sold "as is" unless they contain new parts that carry manufacturer warranties. Warranties for used shock absorbers, struts, differentials, transmissions, brake calipers, and other products specifically represented as having warranties carry a 90-day warranty. If for some reason you are not satisfied with the quality of a used part or workmanship of any product, or with the service you have received, please let us know. We'll assist you in making your claim and resolving the problem.

Core returns are subject to inspection. Cores that are too rusty, cracked, snapped bolts, modified, or bent may not be considered usable. If you have questions on the usability of your core please send us pictures. Cores that are determined to be unusable will not receive core credit. Unusable cores can be returned to the customer, but shipping will be the customer’s responsibility.

Refunds for returns or core returns will usually happen about 2 days from the receipt of the items. Core returns may take longer if we have to re-work them to determine eligibility. Once a refund is processed it usually takes 3-5 business days to show up in your account but may vary depending on your financial institution. Refunds for returns or core returns can also be used as store credit if desired.